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Were you impacted by the December 911 outage? WA Attorney General wants to hear from you

OLYMPIA, Wash. - Washington's Attorney General wants to hear from anyone who was unable to get through to 911 during an outage that lasted more than 12-hours in some parts of the state in late December. 

AG Bob Ferguson asks Washingtonians impacted by the outage to share their stories by emailing them to 911outage@atg.wa.gov.

The outage, which began late on Dec. 27 and continued into Dec. 28, was the second lengthy statewide outage of the emergency call system managed by CenturyLink since 2014.

“For the second time, CenturyLink has fallen short of its obligation to provide reliable 911 services for Washingtonians,” Ferguson said. “If you called for help during this outage, only to be met with a busy signal, please share your story with my office. We want to know exactly how CenturyLink’s failure impacted the people of our state.”

A six-hour 911 outage occured in 2014. In response, Ferguson urged the state Utilities & Transportation Commission (UTC) to impose the maximum regulatory penalty of $11.5 million against CenturyLink. 

The UTC fined CenturyLink just short of $2.9 million.

Ferguson was “deeply disappointed” in the fine. “Bottom line – CenturyLink is getting off with a slap on the wrist,” Ferguson said when the UTC announced its decision in 2016. 

If you were impacted by the most recent 911 outage in December and you email your story to 911outage@atg.wa.gov, you may or may not be contacted for follow up. 


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