Local News

New system creates backup on state unemployment site

New system creates backup on state...

SPOKANE, Wash. - For those who are currently collecting unemployment or seeking to file an unemployment claim in Washington state, its been a long week.

"It's very frustrating," sighed Spokane resident Cory Boutain. "Every morning through the day I'll be on it. Just trying to figure it out, and it just sits there and loads."

This week tens of thousands of Washingtonians share Boutain's frustration. They've been unable to file an unemployment claim online

"It's a nightmare," lamented Anthony Robideaux. "It just keeps booting you back. I just spent the last hour and a half [on] the same page."

Looking for answers and help, dozens of people walked through the doors at WorkSource Spokane on Wednesday. Some suggestions included just waiting it out, or trying to file at low-traffic times, such as the middle of the night or early in the morning. 

The reason behind the backlog is simple. As of Monday at midnight, the state launched a new unemployment securities website which ultimately is believed to offer residents more transparency and better benefits.

The problem - each and every one of the estimated 60 thousand people who collect weekly unemployment checks had to re-register, backing up the system and leaving uninformed people in the dark.

"I'm trying to get on unemployment just for this one month until I find another job and I can't contact anybody," declared Boutain.  "So, it's a bit of a headache." 

Employees of the state funded unemployment resource declined to comment on camera.