New telehealth service will expand COVID-19 treatment access

Families Turn To Telehealth

OLYMPIA, Wash. – The Washington State Department of Health (DOH) has collaborated with its partners, including Birds Eye Medical and Color Health, to launch a free telehealth service for patients.  

The services aim to increase access to medication for COVID-19. For example, people who test positive can consult with a health care provider using a smartphone or computer. After the telehealth appointment, you may be able to receive a prescription for oral antivirals either through home delivery or pickup from your preferred pharmacy.  

Previously, telehealth COVID-19 services like these were only available for people with an insurance company that offered online services. Now, telehealth consultations for COVID-19 are available for everyone at no cost, regardless of insurance status.  

“At DOH, we value equity and innovation, and have embraced those values throughout our COVID-19 response,” said Umair A. Shah, MD, MPH, Secretary of Health. “Ensuring that we can equitably connect communities with therapeutics is pivotal so that we can continue our mission of reducing unnecessary death from this disease.” 

People interested in accessing the virtual services can set up appointments by submitting an intake form on DOH’s new telehealth web page or by calling 1-800-525-0127 and pressing the key # key. The call center is available to arrange consultations from 8 a.m. to 8 p.m. on Mondays, and 8 a.m. to 6 p.m. on Tuesdays through Sundays and state holidays. The appointments are currently available in 240 languages through translation services.  

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