City to upgrade ‘My Spokane 311’ system in coming weeks

City to upgrade ‘My Spokane 311’ system in coming weeks

The City of Spokane announced big changes coming to 311 online services on Thursday.

In a release, the City said it will be upgrading the customer service computer system used by My Spokane 311.

Beginning Monday, September 30, City spokeswoman Kirstin Davis said you can expect new-and-improved enhancements.

Under the new system, you’ll be able to conveniently submit requests to vaious city departments. Monitoring the progress of those requests will also be easier.

Davis says you’ll also have access to a library of helpful information, as well as an app for your iOS or Android devices.

For those of you that use eBill, Davis says not to worry; your account information will stay the same.

The system will, however, take a week to install, during which the city says you should expect some disruptions.

The online request feature will be suspended from September 27-29. During that time, online service requests for residential garbage collection and pothole reporting won’t be available.

Online chat features will also be suspended from September 23-29 while the software is upgraded.

If you still need help during those times, the City says you can call 311.