City of Spokane giving customers more time to pay utility bills

City of Spokane giving customers more time to pay utility bills

The city of Spokane will now give customers twice as long to pay their utility bill.

As part of what city leaders call an effort to “improve customer experience and align with best management practices,” the city council voted to make utility bills due 20 days after the last date on the bill, instead of 10 days after.

“We have been working to make our billing processes more convenient for our customers,” says Scott Simmons, the city’s Public Works & Utilities Director. “The change to the bill due date is a first step. We also are working to roll out additional changes in the coming weeks, including changes to the City’s ebill system that would allow customers to set up automatic recurring electronic payments.”

The city’s utility bills include charges for water, wastewater, stormwater, and curbside garbage collection.

Last year, the city implemented a new discount for certain seniors and disabled individuals who qualify for property tax exemptions. That discount followed other work to implement a credit for low water users and reductions in water charges for multi-family units.

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