Washington's new health insurance marketplace is now fully functional. But three weeks after the web-based application's shaky launch, technicians are still fixing problems almost daily.
While Washington Healthplanfinder hasn't left all its errors and glitches behind, thousands are signing up for health insurance each week.
A spokesman for the Washington Health Benefit Exchange, which runs the website, a call center and outreach efforts across the state, summarizes the biggest problems keeping people from using the website during its first days of operation as:
- Communication problems between the state site and the federal government;
- Choke points where a lot of data was being uploaded by a lot of people at the same time;
- People entering the wrong kind of information or in the wrong format or using characters the program couldn't read such as ampersands.