Portland, OR -

Gov. John Kitzhaber is downplaying problems that have plagued Cover Oregon, the state's health insurance exchange.

The governor said Friday the state should be judged on whether people who want insurance are able to sign up, not whether the website works.

State officials urged people seeking insurance to fill out a paper form, which will have to be processed by hand.  The paper-based enrollment process will take weeks.

The online enrollment was supposed to simplify the process, allowing people to complete the process in as little as an hour. But the software has been unable to accurately determine whether some people are eligible for tax credits or public assistance.

As a result, nobody has been able to enroll in health insurance through Oregon's exchange.

There is no timetable for when the website will be fully operational.